Eastline Performance – FAQ

How can I contact Eastline Performance?

You can reach us at support@eastlineperformance.com. Our team is here to help with anything you need.

Do you ship worldwide?

Yes — Eastline Performance ships worldwide.

Where do you ship from?

We ship from our U.S.-based facility.

Can I change or cancel my order?

Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order.
After 12 hours, orders cannot be modified or canceled — but you may return the item for a refund once it arrives.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal.

When will my order be processed?

Orders are processed Monday–Friday.
Typical processing time is 1–3 business days, with shipping the following business day.
Processing may take longer during sales or holidays.

How long will shipping take?

Depending on demand and destination, delivery may take 2–4 weeks for standard international shipments.
Domestic U.S. shipping is typically faster.

What if I don’t receive my order?

If your order has not arrived within 30 days after shipment, you are eligible for a full refund.

Will I be charged customs or import taxes?

Prices on our website are listed tax-free in USD.
Depending on your country, you may be responsible for duties, customs fees, or import taxes upon delivery.
These charges are determined by your local customs office and are not covered by Eastline Performance.

How do I return an item?

Please contact us at support@eastlineperformance.com for return instructions.

What if the item I received is defective, incorrect, or damaged?

If you receive damaged, incorrect, or incomplete merchandise, contact us immediately with:

• Your order number

• Photos of the item(s)

• Any packaging or shipment details

We will resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued to the original method of payment.
For credit/debit cards, your bank may take 7–10 business days to process the refund after we issue it.
If you haven’t seen your refund yet, contact your bank or card issuer, as processing times can vary.